Refund Policy
Last updated: 24 July 2026
We want you to be happy with your Perch mic. Here's how returns and refunds work.
1. 30-day returns
You can return any unused, unopened Perch product within 30 days of delivery for a full refund. This is in addition to, and does not affect, your statutory right to cancel an order within 14 days under the Consumer Contracts Regulations 2013.
2. How to start a return
Email hello@shopperch.com with your order number and the reason for return. We'll confirm the return address and next steps within 1 business day.
3. Condition of returned items
Items should be returned unused, in their original packaging, with all accessories included, wherever possible. Items showing signs of use may be offered a partial refund at our discretion.
4. Refund timing
Once we receive and inspect your return, we'll process your refund to your original payment method within 5–10 business days.
5. Faulty or damaged items
If your Perch mic arrives faulty or damaged, contact us straight away with photos where possible — we'll arrange a replacement or full refund, including return postage, at no cost to you. This is separate from and in addition to your rights under the Consumer Rights Act 2015.
6. Who pays for return shipping
For change-of-mind returns, the customer covers return postage unless the item is faulty. For faulty items, we cover the cost.
This is a standard template and should be reviewed by a qualified professional before use, with your registered company details added, prior to launch.